The System Specialist supports the MyWebGrocer end-user community, through support of PCs and Macs, by maintaining hardware and software solutions, resolving related technical issues, providing technical continuity to the business end users and ensuring customer satisfaction.
● Provide help desk support and resolve problems for the end user.
● Monitor and respond quickly to requests received thru help desk ticketing system.
● Assist with drive-by, urgent needs as required.
● Maintain all aspects of local workstations, including hardware, operating system, software applications, etc.
● Provide support services for several internal tools used by development, operations, and the entire organization.
● Maintain conference room configurations for audio/video needs
● PC set up and deployment for new employees
● Provide orientation and training to new end users
● Work with Systems and Purchasing teams as necessary to support company needs.
● Monitoring of backup data processes
● Maintain complete documentation as required.
Formal Education & Certification
Knowledge & Experience