Founded in 1999, MyWebGrocer (MWG) is the leading digital services provider for retail grocery, connecting retail brands to their consumers through ecommerce and online tools. Retail partners include Albertsons, Brookshire's, ShopRite and more than 100 other leading grocery chains. MWG also has the largest online grocery-advertising network, attracting advertisers such as Kellogg's, Unilever, Nestle, P&G and 200+ other leading brands. Located in the historic Champlain Mill in Winooski, Vermont, MWG employs more than 200 professionals from diverse backgrounds and is consistently ranked among the fastest growing companies in Vermont.
The Customer Support Engineer works as part of a larger Operations team in a fast paced, professional environment. They are focused on building relationships with customers, making connections with internal stakeholders and seeing support submission through to completion. They must be able to emulate natural warmth while trouble shooting technical issues and driving toward incident resolution. The position requires critical thinking, problem solving skills, as well as excellent verbal and written communication – with both internal departments and external customers.